We want your ReVibe experience to be smooth from checkout to your doorstep — and beyond. This page covers our shipping policy and what to do if something isn't right with your order.
Shipping Policy
Domestic Shipping (India)
- Orders are dispatched within 1–2 business days of order confirmation.
- Standard Shipping: Delivered in 4–7 business days
- Express Shipping: Delivered in 2–3 business days (available at select pin codes)
Shipping Fees
- Free shipping on all orders above ₹999
- Flat ₹79 shipping fee for orders below ₹999
Tracking Your Order
A tracking link will be sent to your registered email and phone number once your order is dispatched. You can also track your order from your ReVibe account dashboard.
Returns Policy
Eligibility
We accept returns within 7 days of delivery, provided the item is:
- Unused and in its original condition
- In original packaging with all tags intact
- Accompanied by the original invoice
Non-Returnable Items
- Items marked as Final Sale or Non-Returnable on the product page
- Items that have been used, washed, or damaged after delivery
- Innerwear, accessories, and customised products
Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method. For COD orders, refunds will be issued as store credit or via bank transfer.
Exchanges
We currently offer size or colour exchanges subject to availability. To request an exchange, contact us within 7 days of delivery.
How to Initiate a Return
- Email us at support@shoptimity.com with your order number and reason for return.
- Our team will respond within 24–48 hours with pickup details.
- Pack the item securely and hand it over to our courier partner.
Contact Us
For any shipping or return queries, reach out to us at Contact Us
